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Trinity Health’s Audiology department offers many walk-in services for people with over-the-counter and prescription hearing aids to help keep your devices in top working condition.

Over-the-Counter Hearing Aid Adjustment:

Tricia Nechodom, AuD, cautions it’s important to remember that over-the-counter hearing aids are not verified to meet the patient’s prescription and may not be properly set. “When someone comes in with suboptimal outcomes, the goal is to optimize the settings of the device they currently have. Audiologists can help fine-tune over-the-counter hearing aids to provide enhanced hearing. If patients don’t see improvements, then we suggest trying a few prescription devices to see if we can provide better hearing,” she said. “Many of the patients who come into our office have already recognized the limitations of their device, so it’s not uncommon to upgrade to a prescription hearing aid. However, over-the-counter devices are a great first step into hearing healthcare.”

Device Cleaning: Good hearing device hygiene is important to ensure your hearing aids provide you the best access to sound. Audiology assistants provide a thorough cleaning of hearing devices and earmolds using an on-site Jodi-Pro suction tool that removes debris from out of reach surfaces on your devices. Every cleaning includes a cycle through the state-of-the-art ReDux dryer to remove moisture that may be trapped deep within your hearing aid, and finished with a listening check that verifies the device is working to meet your needs.

Device Troubleshooting: If your hearing device is not sounding as great as it once did, stop into the office anytime for device troubleshooting. Audiology assistants are available to diagnose the problem and make the repair in clinic, if possible. If on-site repairs are not available, the device also can be sent into the manufacturer.

Bluetooth Pairing: Not tech savvy? That’s okay! Many hearing aid manufacturers now offer Bluetooth connectivity options within their devices. If you are interested in utilizing these services, the Audiology assistants can help get you set up.

Supplies and Accessories: Trinity’s Audiology clinic offers batteries, wax guards, domes, cleaning tools and other accessories for purchase. If needed, Audiology assistants can help you find the correct supplies that suit your hearing device.

Damage Control: If you find that you have a broken battery door or crack in your casing, Audiology assistants have access to certain casings and can repair your device in the office.

Earmold/Custom Device Modification: If you find your custom earpiece is causing you discomfort, Audiology assistants can modify your device on-site to find a more comfortable fit.

Tubing Change: Patients who have an earmold that utilizes tubing can stop into the office for a tubing change at any time. Excess earwax can build up within the tubing, creating a blockage in a patient’s access to sound.

Repairs: We’re here to help. Trinity’s Audiology assistants are available for drop-off services for devices needing a repair, or pick-up services of a repaired device.

Trinity Health Audiology is located in Trinity Health West, 101 3rd Ave SW.