Visitor Information | Family & Visitor Information

Family & Visitor Information


Visitor Check-in:

For the safety of our guests and patients alike, we request all visitors to Trinity Health Hospital please check in at one of our Visitor Badge stations and wear a Visitor Badge while you are in the facility. These badging stations are self-enrollment and are located in the following areas:

  • Trinity Hospital - 3rd floor South Lobby Main Entrance
  • Trinity Hospital - 1st floor across from the Admitting/Registration Desk
  • Trinity Hospital - 2nd floor by the Gift Shop and north elevators
  • Trinity Hospital - 3rd floor in North Elevator Lobby
  • Trinity Hospital - St. Joseph’s - 2nd floor in Main Lobby

For the safety of our patients and staff, visitors on patient floors who are not wearing a current Visitor Badge may be directed to leave the building immediately.


General Visiting Hours

Trinity Hospital and Trinity Hospital – St. Joseph’s has flexible visiting hours based on patients’ needs. Children are welcome but must have adult supervision at all times, however, they may not be left in the care of an adult patient. Alterations in visitation may be necessary for certain patients. Please check at the nurse’s station when those situations occur.
Many of our patients are susceptible to infection. Please report to the nurses’ station before visiting if you have signs of flu, cold or have had exposure to tuberculosis, chicken pox or a recent oral polio vaccine.
Patients have a right to designate who is allowed to visit regardless of whether the visitor is a family member, a spouse, a domestic partner (including a same-sex domestic partner), or other type of visitor.

Special Care Areas Visiting Hours

Trinity Hospital Birth Center

Visiting hours are 2:30-4:30 p.m. & 7-8:30 p.m. Fathers, support people and siblings are welcome anytime.
Vist the nursery online by clicking BabyBytes

Trinity Hospital Intensive Care Unit

Immediate family members only for a specified amount of time.

Trinity Hospital– St. Joseph’s Inpatient Behavioral Health

Monday – Friday 6:30 to 8:30 p.m.
Saturday 3:00 to 5:00 p.m. and 6:30 to 8:30 p.m.
Sunday 1:00 to 5:00 p.m. and 6:30 to 8:30 p.m.

Trinity Hospital– St. Joseph’s Addiction Services

Visiting hours are 3:30-5:30 p.m. Saturday and Sunday.

RehabCare

Daily 8:00 a.m. to 8:30 p.m. Patients are in therapy until 3:30 p.m. most days.

Food, Gifts & Flowers

Patients often have diet restrictions ordered by their physician. Please check with nursing stations before delivering food gifts to patients. Patients in ICU are unable to receive flowers. Patients may receive flowers when transferred out of the unit. Balloons brought into Trinity Hospital, Trinity Hospital – St. Joseph’s and Trinity Homes must be made of mylar material. Latex balloons, which may cause allergic reactions among staff and patients, are prohibited. Our Gift Shop offers mylar balloons for sale.

Elevators, Restrooms, Waiting Areas

Trinity Hospital North Lobby elevators provide access to all patient floors and services. The South Lobby elevators provide access to all areas, except the first and third floors.
Public restrooms are adjacent to the south waiting areas on each patient floor. On the second floor they are north of the cafeteria and in the ICU waiting room. On the first floor they are west of the North Lobby elevators.
Waiting rooms throughout the hospital are located on each floor near the elevators and adjacent to the Intensive Care Unit, Radiology, and Admissions desk.
Trinity Hospital – St. Joseph’s west front lobby elevators and the north elevator provide access to most patient floors and services. Restrooms and waiting areas are near the elevators on all floors.

Gift Shop

The Trinity Hospital Gift Shop, sponsored by the Trinity Auxiliary, has gifts, sundries, cards, flowers, and hand-made items. It is located on the second floor near the north bank of elevators. Hours are: Monday to Thursday 9 a.m.-6:30 p.m.; Friday 9 a.m.-4:30 p.m.; Saturday 11 a.m.-3 p.m.; Sunday 12 p.m.-3 p.m. E-Greeting is a quick and convenient way to send a special "Thinking of You" message to someone during his or her stay at Trinity Hospitals. E-Greeting will be printed in a card format and delivered to the patient by one of our wonderful volunteers. Click here send an E-Greeting.

Accommodations

Area hotels, motels and bed and breakfast facilities offer special rates for visiting family members of patients. For more information click here for a list, or stop by the Trinity Hospital admitting desk (1st floor, North Lobby) or call 5135. For a limited number of eligible family members, the Trinity Guest House is located across from Trinity Hospital at 415 S. Main Street. A contribution of $30 per night is requested of those staying at the Guest House. For more information about the Guest House and eligibility criteria, call 701-857-2008 between the hours of 9 a.m.–5 p.m. After hours call 857-5000 and have the House Supervisor paged.

Pastoral Care and Social Services

A hospital chaplain is available 24 hours a day to provide emotional or spiritual support; dial “0” for assistance. Social services are available to all patients; contact a chaplain or a nurse for more information. Chapels: The chapels at Trinity Hospital and Trinity Hospital – St. Joseph’s are located on the second floor of each facility and are always available for use by patients and family.

Cafeteria

Trinity Hospital Cafeteria:

located on the second floor, is open from 6:15 a.m. - 7 p.m. daily. Vending Machines: Snack items, are available 24 hours a day, located near the cafeteria entrance. An ATM is located in the Hospital lobby.

Trinity Hospital – St. Joseph’s Cafeteria:

located on the first floor is open from 7:00 a.m. - 2:00 p.m. Monday - Friday. Vending Machines: Snack items are available 24 hours a day, located near the cafeteria entrance, as well as an ATM in the 2nd floor lobby.

Smoking Policy

As a healthcare organization, we have an obligation to provide a healthy environment for our patients, visitors and staff. Therefore, Trinity Health has established a tobacco-free policy affecting all of our buildings and grounds. Patients, visitors, employees, volunteers and medical staff are asked to refrain from using tobacco products on all Trinity-owned and leased property, including parking lots, green spaces, sidewalks and other outdoor areas.

Telephones

Telephones are provided in waiting areas and patient rooms.
Local Calls: Dial 9, then the number you are calling. Long Distance: Dial 0 and a Trinity operator will help you access a long distance operator. Calling cards are available in the Trinity Hospital Gift Shop for $5 or $10.
Cell Phones: The use of cordless (cellular) phones is only allowed in public waiting areas (skyways, waiting rooms, and main entrance lobbies) of Trinity Hospitals, and at a distance of at least 3 feet from any medical equipment in these public waiting areas.

Questions, Problems or Complaints

Trinity Health is dedicated to providing the highest quality patient care. We want to ensure that you receive courteous service at all times. If you have questions, problems or concerns about your hospital visit, please call the Nurse Manager or call Patient Relations at 857-2296 between 8 a.m.-4:30 p.m. weekdays. At all other times, call the operator (“0”) and ask to speak with the Nursing Supervisor.